Using Lean Six-Sigma to Improve Service Operations
Chen, Kao Shan
Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world. It typically cost more to maintain and service an application than the initial purchase price. The revenue growth potential of improving the speed and quality of service often overshadows the cost reduction opportunities. Therefore, the purpose of this research aims at combining inventive method and developing quick win strat...